How does delivery work?
As soon as your order is ready to be delivered, you will be notified by one of our friendly team members. For Sydney Deliveries (within 30km radius from our Cremorne showroom) we deliver on selected days each week. Approximate time frames will be provided to you the day before your delivery. Feel free to contact our team for more information.
What if i'm not in Sydney?
We are the only Strictly Comfort in all of Australia, based in Cremorne on Sydney's lower north shore. Deliveries outside of our 30km radius will require more time. Our long distance/interstate delivery team generally requires an extra 2-3 weeks for delivery preparation and travel time. All deliveries must be within Australia.
My order needs to go upstairs.
No problem! Upon placing your order, be sure to provide our team with your delivery access (such as stairs, tight turns, or any other difficulties which our delivery team may experience), so that we can provide you the correct delivery information and cost. We may also require photos of your delivery access to ensure that our delivery team are prepared for a safe and smooth delivery. If our team are notified at short notice, we may need to reschedule your delivery for WH&S reasons and additional fees may apply.
How do I know if my purchased goods will fit into my home?
We highly encourage you to speak to our team prior to placing your order to determine whether it will fit in your space. Many of our styles can be customised to suit your space. If there are any concerns, our team may request for photos and dimensions of your space in order to provide the best guidance to deliver your order. We are here to help!
It is the customer's responsibility to ensure that there is sufficient, clear and safe access available to deliver purchased goods - we do not accept returns if your order can not successfully be delivered.
What if my order does not fit?
Our delivery team are required to safely deliver your order in good condition. If they feel that they are at risk - or that your order is at risk of being damaged - they may cease delivery. If your order does not fit, our delivery team will either (a) leave the items in an alternative location onsite, or (b) return the goods back to our Strictly Comfort warehouse (re-delivery fee applies).
We can then arrange for the goods to be delivered to a different address (re-delivery fee applies), or customers can organise their own delivery company to deliver their goods.
Do you take away or move my existing furniture?
Whilst this is not a typical service that we provide, you are welcome to contact our team and we can certainly point you in the right direction. We use reliable third party delivery companies here at Strictly Comfort as a locally owned small business. Our delivery teams are contracted with us to solely deliver purchased goods inside your home.
What if my order is ready for delivery, but I am not ready to receive my order?
If you find that your order is ready, but you are unable to accept delivery, we can hold your order in our warehouse free of charge for 2 weeks from the ETA provided on your invoice. After this period, we charge a holding fee of $15 per week for the duration you require us to hold on to your order. You are welcome to contact our team for further information.
Can I organise my own delivery?
Of course you can! In no way are you locked in to using our delivery team. Whether you are down the road, or in another state; you can certainly use your own delivery team to collect your purchased goods. Please speak to our team and we can assist you and your delivery team for a safe and smooth collection.
Can I pick up my item?
Of course! You are more than welcome to collect your order from our local Warehouse in Artarmon NSW. Contact our team to book in a collection date and time, and we'll be able to provide you further details.
When do I pay the balance?
Once your order is ready, one of our friendly team members will contact you to collect the outstanding balance. All outstanding balances must be finalised prior to delivery. You can finalise the balance by card (Visa or Mastercard), cash, or bank transfer. Please note that some payments can take up to 3 business days to clear.
How do I find out the status on my delivery?
If you are waiting on your order, please speak to our team and we can get an ETA update on your order. If you have any questions regarding delivery, we are just a phone call or email away!