Delivery Information

What areas does Strictly Comfort deliver to?

Strictly Comfort delivers to almost any area in Australia. We use reputable and reliable third party delivery companies. Depending on the products, we deliver to almost all major cities and many rural areas. Our website provides delivery charges based on your postcode, product size and quantity. All delivery charges are for street level deliveries only.

Can Strictly Comfort deliver outside of Sydney?

Our Australian furniture is made in Sydney, and at this time, we are the only Strictly Comfort in all of Australia (Showroom Located in Cremorne 2090, NSW). For this reason, deliveries outside of our normal delivery area will require more time to transport purchased goods to your location. Our Long Distance/ Interstate Delivery team generally require an extra 2 weeks for delivery preparation and travel time.

Can Strictly Comfort deliver outside of Australia?

At the moment, we only deliver within Australia.

Who will deliver my item?

Strictly Comfort uses professional removalists and couriers to deliver our furniture Australia wide. For delivery of large items within Sydney metropolitan area, we use local professional contractors (up to 40km from Showroom). For delivery of large items outside of Sydney metro area, we use interstate freight delivery companies. Small items will be delivered by trusted couriers.

Can my item be brought upstairs?

For most locations, we can arrange for your product to be taken upstairs at an additional fee and if the staircase is adequate. This is due to the increased difficulty of access and the amount of time required to complete the delivery. Please contact us before proceeding if your product requires going upstairs.

How do I know that my sofa/bed or any other large item will fit through the doorway/corridor/lift entry?

Call our showroom and our experienced sales staff will take you though the approximate product dimensions. If you have any concerns, please let us know before going ahead with your order, and our team members can suggest suitable configurations.

It is important that there is sufficient, clear and safe access available to deliver the goods.

What if there is insufficient access to deliver my item to it's final place?

If delivery team concludes that there is no sufficient, clear and safe access available to deliver the goods, delivery team can either (a) leave the items in an alternative location at customer place, or (b) return the goods back to Strictly Comfort showroom (re-delivery fee applies).

We can then arrange for the goods to be delivered to a different address (re-delivery fee applies), or customer can organise their own delivery company to deliver the goods.

Can the delivery team move my existing furniture, take the door off the hinges or take the light fittings off?

Our delivery team's primary job is to deliver your furniture, therefore, please ensure that delivery path is clear and sufficient. Delivery team is not able to move your existing furniture, take the door off the hinges or take the light fittings off in preparation for delivery of goods.

How long until I receive my delivery?

Stocked items are usually dispatches within a week, Non-stocked custom made items are manufactured from scratch and therefore, require more time before dispatch. Australian made items are custom made to order in approximately 8-10 weeks (subject to change based on current circumstances) and dispatched shortly after. This is an estimated lead time only and delays can sometimes occur due to delays in fabrics/leather or transportation. You will be given an approximate date of delivery when your order is placed. Should a delay occur, you will be contacted immediately. If you require your order faster or slower than standard, please provide that information with your order.

What day of the week do deliveries happen?

We know that you are busy during the week, that is why in Sydney metro area we deliver large items on Saturdays only. Delivery of large items outside of Sydney can occur any time of the week (depending on your postcode). Small items are delivered Monday-Friday within business hours, and whenever possible, we will contact you with a tracking number for your item.

Can I nominate my day or time for delivery?

We will do our best to take your preference into consideration, however, as deliveries are conducted via the most efficient route, we cannot guarantee that your item will be delivered on the day and time of your preference. Our staff members will let you know of the delivery day and approximate delivery time window for your item in the days leading up to the delivery.

When will I be notified prior to delivery?

For deliveries of large items outside of Sydney metro area, you will be contacted up to a week before your delivery to confirm delivery details and given a delivery day. Any outstanding balances will be settled at this point. Interstate courier staff members will then also contact you by phone prior to delivery and give you a 3-hour delivery slot.

For deliveries of large items within Sydney metro area, we will contact you on the week of the delivery to arrange a delivery for the nearest Saturday. Any outstanding balances will be settled at this point. We will then contact you by 6pm the day prior to your arranged delivery date to confirm your allocated 3-hour delivery time slot.

For delivery of small items, our staff members will contact you as soon as your item is dispatched and provide you with a tracking number whenever possible.

Can I delay delivery of my order?

Yes, however, please contact our showroom if for any reason you need to delay your delivery. Delay of delivery is only possible before your goods have been delivered from the factory to an external carrier’s warehouse. It is best not to leave this request until the last minute and provide us as much notice as possible.

Can I organise my own carrier?

Yes. We are happy to coordinate with a third party removalist employed on your behalf. Please ensure they have your relevant order information when booking in collection for your furniture, and that your order has been paid in full. Unscheduled and after-hours collections are not possible due to restricted hours of operation. Under these circumstances Strictly Comfort is not responsible for the furniture once it leaves the showroom.

Can I pick up my item?

Yes. You can pick up your order from the back of Strictly Comfort showroom at 73 Parraween St, Cremorne, NSW 2090. Pick up times are 10am-6pm, Monday-Friday. Please let our staff members know 24 hours prior to collection or your goods.

Why do you require full payment required prior to delivery?

Our deliveries are carried out by contract carriers. As a result, the delivery teams do not process any payments.

Does Strictly Comfort accept Personal/ Company cheques?

We accept personal/company cheques. Please allow 3 business days for the cheque to be cleared before continuing with your order.

Can I pay in cash?

Cash payments can be made at the showroom 2 days before the delivery. The carriers do not handle cash.

What about my old furniture? Can carrier take it away?

Whist our carriers are no able to take away your old furniture, there are a number of companies that specialise in removing old furniture, such as 1800-GOT-JUNK. Alternatively, many customers opt to use Gumtree website to give their old items away.