Terms & Conditions

1. ORDERS AND DELIVERIES
  1. All orders placed through this web site are subject to final confirmation and acceptance by Strictly Comfort. You will be contacted by our staff members within 24 hours to confirm order details and accept your order.
  2. Lead times listed on the website are approximate only and based on average production time, material availability and location. Some delays may occur. If so, Strictly Comfort staff will inform you as soon as possible.
  3. Customers can cancel order for a full refund if the manufacturing process has not began or the order has not been forwarded to a relevant supplier. However, if your order has already been forwarded to a supplier or the manufacturing process has begun, order cancellation fee is 50% of the original purchase price. Please contact us to check the status of your order.
  4. Delivery times quoted by Strictly Comfort are approximate only. Some delays may occur.
  5. We agree to deliver goods to you on the understanding that reasonable, clear and safe access is available. If reasonable, clear and safe access is unavailable, goods will be left in an alternative location at customer place, or customer can arrange their own delivery.
  6. All delivery charges quoted on the website are for ground floor deliveries only. For some locations, we can arrange for your product to be taken upstairs at an additional fee. If you require your item to be taken upstairs, or have a difficult access (e.g. staircases, narrow passages, lift), please inform us within 24 hours of placing your order. We will then contact you within 24 hours with delivery options and additional delivery fee.
  7. Please check measurements to ensure your goods will fit in intended areas. We are not responsible for goods that have not been measured and subsequently do not fit were intended.
  8. Upon delivery, please be sure to inspect your goods carefully. Any damage detected should be immediately reported to both us and the carrier, and noted on the delivery copy. Once you have inspected your goods and have signed their acceptance on the delivery copy noting any damage, you agree that the delivery copy is evidence of the condition of the good at the time of delivery.
  9. Likewise, upon picking up goods from our store, please inspect them carefully. Any damage detected should be immediately reported to us and noted on the pick up copy. Once you have inspected your goods and have signed their acceptance on the pick up copy, noting any damage, you agree that the pick up copy is then evidence of the condition of the goods at the time of pick up. Strictly Comfort is not responsible for any damage that may subsequently occur as a result of you loading the goods into transport.
  10. If you would like to delay the delivery of your goods, please inform us at the point of placing the order. If you advise us to delay the delivery of the product after the product is manufactured or sourced, Strictly Comfort can store it for up to 2 weeks. Any subsequent storage will incur $150 per week storage fee.

2. PAYMENTS AND PRICES
  1. Prices shown on website are in Australian dollars and inclusive of GST.
  2. Prices displayed on website are current, but are subject to change.
  3. Unless otherwise stated, any accessories shown in the image of the goods are not included in the price of the goods.
  4. Payment, including delivery fee must be paid in full before we schedule delivery of your item.
  5. We accept personal/company cheques. Please allow 3 business days for the cheque to be cleared before continuing with your order.
  6. Cash payments can be made at the showroom 2 days before the delivery. The carriers do not handle cash.

3. RETURNS AND REFUNDS
  1. Goods cannot be returned or refunded for change of mind.
  2. Customers can cancel order for a full refund if the manufacturing process has not began or the order has not been forwarded to a relevant supplier. However, if your order has already been forwarded to a supplier or the manufacturing process has begun, order cancellation fee is 50% of the original purchase price. Please contact us to check the status of your order.
  3. If for any reason we are unable to supply the goods, any money paid will be refunded to you in full.

4. ESSENTIAL CARE AND MAINTENANCE

Your furniture is designed to specifications exceeding ordinary levels, however the life of the furniture will depend on proper care and maintenance. Inappropriate cleaning methods, above average or excessive loading or the failure to properly care for the furniture may result in costly repairs and could also void your warranty. Depending on the quality of foam chosen, soft cushion fillings and removable covers may require periodic replacement due to normal or abnormal use. Contact our customer service for information and pricing.


5. WARRANTY

Strictly Comfort provides the following supplier warranties against defects:

 

Australian Made Products: Sofas, Sofa Beds, Chairs, Ottomans.

  • Dunlop foam (whenever used): Lifetime warranty or 10 years, depending on the foam type used;
  • Timber frame: 10 years structural;
  • Sofa Bed Mechanism: 3 years;
  • Fabric, Leather and Vinyl: 3 years.

Australian Made Products: AH Beard Domino Mattresses.

  • Mattress structure: 10 years.

Australian Made Products: Storage Beds, Bedheads.

  • Timber frame: 5 years structural;
  • Storage Bed Mechanism: 3 years;
  • Fabric, Leather and Vinyl: 3 years.

Overseas Made products: La-Z-Boy Recliners.

  • Recliner Mechanism: Lifetime warranty;
  • Timber frame: 10 years structural;
  • Foam, seat springs: 10 years;
  • Leather: 3 years;
  • Fabric: 1 year.

Overseas Made products: Sofas, Sofa Beds, Ottoman Beds.

  • Timber frame: 5 years structural;
  • Seat foam and springs: 5 years structural;
  • Sofa Bed Mechanism: 2 years;
  • Fabric, Leather and Vinyl: 1 year.

All other products.

  • All other products not listed above are warranted against failure due to manufacturing fault for a period of 12 months

Defects covered by Strictly Comfort's supplier warranties will be repaired or replaced at the discretion of Strictly Comfort.

 

Above warranty periods assume residential usage of the product. If the product is used in commercial settings, the warranty periods diminish. Please enquire with our staff about commercial usage warranty periods.

 

In order to claim a warranty, you must have clear proof of purchase of either your tax invoice or receipt.

 

To make a warranty claim you must contact Strictly Comfort within 14 days of any defect occurring.

 

For all warranty claims, the customer will bear the delivery costs incurred in the claim process.

 

All other warranties and liability of Strictly Comfort for any loss or damage, direct or consequential, is expressly excluded.


6. WARRANTY EXCLUSIONS
  1. Strictly Comfort’s supplier warranties do not cover, and Strictly Comfort is not liable for, any fading or other change in colour due to exposure.
  2. Strictly Comfort’s supplier warranties do not cover, any damage caused by general day to day wear and tear (“general usage”) or if the goods are used in a manner outside of their prescribed or ordinary use.
  3. This warranty will become void if the furniture becomes defective as a result of accident, alterations, misuse, abuse, unauthorised commercial use, misapplication, improper handling, improper removal, incorrect operation or cleaning/fabric protection, and normal wear and tear (examples: normal fabric fraying and loss of colour intensity from prolonged use, exposure to salt air, damage from insects or pets).
  4. Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as second hand, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product or stated on the sale invoice.
  5. Genuine leather and cowhide rugs are natural products and as such, the following to be considered as natural and inherent characteristics: variations in colour, grain and texture, natural markings.

7. VARIATIONS

Your new furniture may exhibit different characteristics to the sample of showroom furniture depending on the selected covering and the degree of use. Due to the nature of hand-crafted process, each piece may slightly vary in dimensions, colour and firmness due to the thickness and composition of fabric or leather, the type of foam used, the leg stain, etc. These variations do not constitute a fault, but rather reflect the unique character of each piece. Colour swatches and samples are to be used as an approximate guide only as leather and fabrics vary in colour and texture. Leather will exhibit scars, marks and areas of differing density and shade, which are the hallmarks of genuine leather. We reserve the right to pattern match fabrics according to our best judgement.


8. ACCURACY

This website is provided on an “as is” basis. The information on this website is for general information only. Strictly Comfort has attempted to ensure that the information contained on and accessed through the website is correct and current at the time of publication. The website may inadvertently contain technical inaccuracies or typographical errors. Strictly Comfort does not accept any responsibility for any error, omission or defect in the information provided on this website. Use of any information from this website is at your own risk.


9. IMAGES AND GRAPHICS

Strictly Comfort is striving to include up-to-date images and/or graphics of all of the goods on this web site. These Images are only an indication of what the product may look like and are used to provide as true a representation of the real product as possible.


10. COPYRIGHT AND WEBSITE USAGE

All content including logo, text, images, video, photos and total content and design concepts is the property of Strictly Comfort. It is protected by Australian and International copyright laws. It is for personal and non-commercial usage. You may not reproduce, publish or modify unless with written permission from Strictly Comfort. The customer will not knowingly allow Strictly Comfort intellectual property to be pirated or copied or breached in any other manner. Strictly Comfort may be entitled to compensation for any loss of royalties, damages and/or costs arising from the breach of Strictly Comfort’s intellectual property rights.


11. PRIVACY

Strictly Comfort will not reveal your personal information to external organizations except for the purposes of fulfilling your order. Please see Strictly Comfort's privacy policy statement for more details.


12. LIABILITY

Any liability of Strictly Comfort in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Strictly Comfort be limited to the replacement of the goods or the supply of equivalent goods.

 

Exclusion and limitation of liability:

 

To the full extent permitted by law we hereby exclude all:

 

Conditions and warranties not expressly set out herein. Except as specifically set forth in elsewhere in this agreement, we make or give no express or implied warranties including, without limitation, the warranties of merchantability or fitness for a particular purpose, or arising from a course of dealing, usage or trade practice, with respect to any goods or services provided under or incidental to this agreement. No oral or written information or advice given by us, our resellers, agents, representatives or employees shall create a warranty or in any way increase the scope of the express warranties hereby given, and you may not rely on any such information or advice.

 

Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising.

 

In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.


13. CHANGES TO TERMS

Each order is governed by the terms and conditions current when the order is placed. Strictly Comfort may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.


14. APPLICABLE LAW

All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia.